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Our Promise

LYTEPRODUCTS® MISSION STATEMENT

We aim to provide delivery of the widest range of products, providing all of our customers with exceptional value without any compromise on quality with every order. Our goal is to form lifelong relationships with our customers through understanding their needs and those of their pets.

We will always strive to offer the most reliable service that suits their requirements and provide a trusted source of information to enhance the well-being of their livestock's or pet's lives. The partnership between the pet and our customer will always be at the forefront of every decision we make.

At LYTEPRODUCTS® it is our vision to create a fun and exciting shopping experience, for our customers and their livestock or pets by offering a complete selection of pet-related products.

We guarantee that any product bought from LYTEPRODUCTS® comes with a 100% satisfaction guarantee with free 7 day no quibble returns, so you can shop in complete confidence at LYTEPRODUCTS®

We are so confident that our service will be second to none and we offer all of our customers our unique five-star service guarantee.

5* GUARANTEE

Our 5* Guarantee, Shop in Complete Confidence at LYTEPRODUCTS®

If you have not yet shopped with LYTEPRODUCTS® before you can shop in confidence and rest assured that our service is second to none, all delivered direct to your door from our 4,000 sq ft warehouse. We thrive to keep our customers satisfied every time whatever it takes!

We are so confident that we offer the best service of any online company in the UK we offer our unique 5* guarantee. Many imitate our guarantees and make claims to be the best, biggest or favourite but don't settle for poor imitations and shop with complete peace of mind at LYTEPRODUCTS®.

So why shop anywhere else when LYTEPRODUCTS® can offer you everything you will ever need?

NO QUIBBLE RETURNS  

Here at LYTEPRODUCTS® we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so we have put in place our unique 7 day return policy!  

99% of users would recommend us to a friend. Don't just take our word for it either, order from LYTEPRODUCTS® and if you are not satisfied with your purchase simply return your product with our no quibble returns policy.  

NO QUIBBLE GUARANTEE!  

Products can be returned up to 7 days from date of delivery for a full refund or exchange. We are unable to accept part used returns and damaged products unless delivered damaged. You are responsible for the cost of returning the product back to us, unless they arrive damaged, faulty or not the item ordered.  

In the unlikely event that your order should fail to arrive within our promised delivery period please contact us with your order number and we will carry out a thorough investigation with our courier and endeavour to get your package delivered to you as early as possible. We will also refund any delivery charges paid back to the card used when you placed your order! 

*This guarantee does not apply if: 

  • We were unable to deliver the item because there was no-one to sign for your item. 
  • If you were contacted prior to your order being dispatched to notify you of any potential delays. 
  • If your order has been Part Shipped. 
  • Where we notify you on the product page that the product is ordered in and will take 3-6 days to be delivered. 
  • Where such delays are as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity [or telephone service], and no other Party will have a right to terminate this Agreement in such circumstances. 

EXPERT ADVICE 

LYTEPRODUCTS® staff go through a special training program designed to give them all of the tools required to advise you on what products are best for your livestock or pet. They are also on hand to answer any questions you may have. You can also read expert advice from our own vet.  

SECURE WEBSITE 

Shop in confidence at LYTEPRODUCTS®.  We accept Visa, MasterCard, American Express. Please be assured that no credit card details are kept in your "My Account" area and this facility is purely to enhance your experience on the LYTEPRODUCTS® website.  

LOCAL SUPPORT 

We are committed to Apprenticeships, involving workers from all groups above 16 years old. Whether just leaving school or looking for a new career LYTEPRODUCTS is happy to support local Apprentices.