LYTEPRODUCTS® MISSION STATEMENT
We aim to provide delivery of the widest range of products, providing all of our customers with exceptional value without any compromise on quality with every order. Our goal is to form lifelong relationships with our customers through understanding their needs and those of their pets.
We will always strive to offer the most reliable service that suits their requirements and provide a trusted source of information to enhance the well-being of their livestock's or pet's lives.
The partnership between the pet and our customer will always be at the forefront of every decision we make.
At LYTEPRODUCTS® it is our vision to create a fun and exciting shopping experience, for our customers and their livestock or pets by offering a complete selection of pet-related products.
We guarantee that any product bought from LYTEPRODUCTS® comes with a 100% satisfaction guarantee with free 7 day no quibble returns, so you can shop in complete confidence at LYTEPRODUCTS®
We are so confident that our service will be second to none and we offer all of our customers our unique five star service guarantee.
Our 5* Guarantee, Shop in Complete Confidence at LYTEPRODUCTS®
If you have not yet shopped with LYTEPRODUCTS® before you can shop in confidence and rest assured that our service is second to none, all delivered direct to your door from our 4,000 sq ft warehouse. We thrive to keep our customers satisfied every time whatever it takes!
We are so confident that we offer the best service of any online company in the UK we offer our unique 5* guarantee. Many imitate our guarantees and make claims to be the best, biggest or favourite but don't settle for poor imitations and shop with complete peace of mind at LYTEPRODUCTS®.
So why shop anywhere else when LYTEPRODUCTS® can offer you everything you will ever need.
We also realise that in today's world our customers' lives are filled with competing demands for their time. To help make caring for their pets a little easier, our store is designed to be quick and easy to use. We guarantee that each and every order will be packed with care. You can now have all of your favourite pet products available for sale online and conveniently delivered to your door.
NO QUIBBLE GUARANTEE!
Products can be returned up to 7 days from date of delivery for a full refund or exchange. We are unable to accept part used returns and damaged products unless delivered damaged. You are responsible for the cost of returning the product back to us, unless they arrive damaged, faulty or not the item ordered.
In the unlikely event that your order should fail to arrive within our promised delivery period please contact us with your order number and we will carry out a thorough investigation with our courier and endeavour to get your package delivered to you as early as possible. We will also refund any delivery charges paid back to the card used when you placed your order!
This guarantee does not apply if:
- We were unable to deliver the item because there was no-one to sign for your item.
- If you were contacted prior to your order being dispatched to notify you of any potential delays.
- If your order has been Part Shipped.
- Where we notify you on the product page that the product is ordered in and will take 3-6 days to be delivered.
- Where such delays are as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity [or telephone service], and no other Party will have a right to terminate this Agreement in such circumstances.